Refund policy

CANCELLATIONS

We like to accommodate everyone and understand things can happen, but cancellations affect our business too. Therefore, cancellation of pre- orders will be charged at 10% of the value of the order.

WARRANTY for DEFECTS

Lotus Belle offers a limited warranty for components of products as described below, for any manufacturing defects.

Warranty Validation: Your tent comes with a 2 year warranty to cover manufacturing defects and tent components (not accessories). To validate your warranty please complete the details in the top right box on your guarantee page, making a note of the date of delivery, date of expiration, your invoice or order number, and the UPN (Unique Product Number) which is a 3 or 4 digit number printed in Blue ink on the reverse of the fire safety label just inside the doorway of your tent, and also hand written on the delivery box of your tent (if you have two boxes, just use the code on box 1 of 2). Keep this page somewhere safe and dry, as you will need to quote this number to us when making a claim so that we can deal with your problem quickly.

All components of the tent are covered by this warranty against manufacturing defects. We would normally ask you to provide online photos of the problem. If we agree to replace or repair the problem components, we will supply replacement components as soon as we are able to do so (we may need to source these from a manufacturer) and pay reasonable charges for the repair or installing the replacement part if that is required to fix the problem. If the problem is very serious we may arrange to have a replacement product issued at our discretion. We may require faulty goods to be returned to us for inspection, at our cost.

The warranty does not cover damage done by inappropriate or unlawful use of the product as described in Section 11 (“Responsible use of Lotus Belle Tents and related products”) and Section 12 (“ If our Products are used by Members of the Public”) set out below. The warranty may not apply if the product has been altered or modified in a way which might affect the performance of original components. This limited warranty is provided by Lotus Belle Inc of 30 N Gould St, STE R, Sheridan, WY 82801, USA. In the event of any need to contact us about this warranty, please email us at customers@lotusbelletents.com. USA laws require all of the above information about a limited warranty offered by a seller of products to be disclosed to potential buyers and to be written in plain language. We have endeavoured to provide all information which may be required by law and which a prospective buyer might reasonably need in these terms and conditions and elsewhere on this website. Please contact us by email should you have any additional questions.

RETURNS and REFUNDS POLICY

All sales are final. Unless there is a serious defect in the product or significant damage in transit we do not offer Returns and Refunds. (Refer sections 6.d and 7 above for our policies on damage in transit and defective products.) We hope you will appreciate that our tents are large, heavy products not amenable to returns and as such we do not accept returns unless there is very good reason to do so. If you decide after ordering or receiving the product that you do not want it and wish to dispose of it, then it is your responsibility to find a buyer or another recipient for the product. If for any reason we owe you a refund, we will notify you via e-mail of your refund. You can expect a refund in the same form of payment originally used for purchase within approximately 3 weeks of receiving our email, or if products are to be returned to us, within 3 weeks of us receiving the returned product. We are not obliged to refund any part of any item that has been opened and/ or used.

REFUND OF DEPOSITS DUE TO DELAYS

A full refund of a deposit will only be made if Lotus Belle fails to deliver an item within the timescale quoted at the time of the order. No deposit refunds will be offered under any other circumstances. If a factory shipment to our fulfilment centre is delayed, we may ask you to accept a later delivery from us, but that is your choice. If you do not agree to a later delivery, we will refund your deposit in full.